Booking and Payment:

All bookings are managed through and online platforms as, website, Instagram, Facebook.

Clients can choose treatment type, date and time, when available. Bookings can be made online, in person, or over the phone. Contact details must be provided for all bookings.

Clients must fill out a pre-treatment consultation form prior to every treatment regardless of visit frequency.

Vouchers:

We operate a strict 12-month redemption period. All services vouchers must be redeemed within 12 months of purchase. We are unable to redeem or extend expired vouchers.

A single voucher cannot be redeemed across multiple appointments.

Deposit:

Clients are required to pay a deposit of 50% of the treatment value at the point of booking to secure the appointment. The deposit will be used towards the treatment cost. 

If the deposit has not been received within 24 hours of the scheduled appointment time the booking will be cancelled. 

If you reschedule your appointment with over 48 hours’ notice the deposit will be transferred to the future booking. 

If you reschedule your appointment with less than 48 hours’ notice, your deposit will be retained. 

Cancellation:

The following cancellation terms shall apply: 

1. If you cancel your appointment with at least 24 hours notice your deposit will be fully refunded.  
2. If you cancel with less than 24 hours notice before your scheduled appointment, then Body Therapy Sculpt reserves the right to keep your deposit or charge you 50% of the total booking value if no deposit paid. 
3. If you cancel with 1 hour notice or do not arrive at all, Body Therapy Sculpt reserves the right to charge you for the full treatment amount regardless of payment method (100% of the total booking value). 

These cancellation procedures apply to cancellation for any reason, including reasons beyond your control and are in place to ensure that the therapist is paid for her time. 

Pregnancy:

Body Therapy Sculpt must be informed of any pregnancies to the best of the clients knowledge at the time of booking.

Body Therapy Sculpt will not be held liable for any consequences in connection with a client not disclosing pregnancy to us prior to the appointment.

Health Conditions:

All health conditions and any medication must be disclosed on a client’s pre-treatment form.  

Body Therapy Sculpt must be informed of any health conditions to the best of a client’s knowledge at the point of booking. 

Age Policy: 

Body Therapy Sculpt must be informed 48 hours prior to any appointment booked for a client under the age of 18 and written consent of a parent or guardian must be given at the time of booking. 

Body Therapy Sculpt reserves the right to cancel any appointment if we believe it is inappropriate for any reason for us to provide treatment, including the behaviour of a minor. 

Etiquette: 

We ask that clients do not use mobile phones during treatments. 

Body Therapy Sculpt are not responsible for the loss or damage of personal items during client’s visit to the Studios. 

We reserve the right to refuse treatment to any client who is physically or verbally abusive towards any of our staff- including but not limited to any inappropriate, aggressive or sexual behaviour. 

We reserve the right to refuse treatment to any client who is intoxicated or believed to be under the influence of non-medicated drugs. 

We reserve the right to refuse to perform treatments, at any point in accordance with their professional code of conduct and duty of care.

Insurance:

We are insured for the services and treatments we provide to our clients.